At the end of the day, it has always been our commitment to quality and close personal relationships with our clients that has set us apart. While many other companies might try to present themselves in a certain way, SolTec Electronics™ will continue to actually walk the talk and provide the stellar service, quality, and capabilities that our clients have grown to expect and have already been experiencing for years now!
Real Anti-Counterfeit Capabilities
SolTec Electronics™ is a front-runner in the anti-counterfeit crusade. We just don’t use this statement as a cool buzz-word in marketing campaigns; we actually have the equipment, capabilities, experience, history, policies, procedures, resources, and credentialed staff in place to back it up!! SolTec Electronics™ has been recognized by Space Florida & the Florida Economic Growth Program for amazing/continued growth potential and the ability to serve Florida’s future aerospace programs. (There is a BIG announcement coming up on this soon once the details are complete – stay tuned for the press release!) SolTec’s CEO, Dawn Gluskin, also has multiple publications on the subject as well as a widely read blog www.sotlecblog.com. She sits on the G-19 committee with some of the biggest names in electronics, whom are currently drafting the new aerospace standards for avoiding and detecting counterfeit components.
Site Visits
SolTec Electronics™ has an open invite & strongly encourages our clientele to drop in for a site visit at any time!! We’d love to show you our ESD.2020 & ISO 9001 compliant warehouse, equipment, lab, processes, and procedures. Be careful buying from other companies that present themselves as having these capabilities, but might, in fact, be checking in parts in their garage or basement. Anybody can put up stock photos and false statements on their web-site, but that does not make them true and it does not mean it is safe to buy from them! If your parts are mission or life critical, at the very least, certifications should be proven, but a site visit is strongly recommended to make sure everything is up to par.
Warranty Periods
Another good “reality check” is to ask about warranty periods. Many of these questionable small companies will leave you high and dry after a short 30 day warranty period is up. It’s a red flag when somebody cannot offer more than 30 days – it shows that they are not confident in their suppliers or their abilities. SolTec Electronics™ has an RMA rate of less than 1% and has never ever turned down a customer with a legitimate claim due to expired warranty – not one single time!! We believe that things need to be reviewed on a case-by-case basis, but at the end of the day, a bad part is a bad part even at 60 days, 120 days, or even longer. Watch out because many others hold fast to RMA denials at day 31 as common practice – no matter what.
Community Involvement
What else sets us apart? SolTec Electronics™ caring goes beyond industry alone as we have taken initiatives within our community and with our staff – the first and only company in our industry to publicly do so! We unrolled the SolTec CARES™ program last year (Community Action Resource Encouraging Service) which has donated time and money to such great local causes as Habitat for Humanity, which builds houses for underprivileged, the Space Coast Early Intervention Center, which helps special needs children build important skills, and the Marine Resource Council, which preserves Brevard County’s marine life and coastline. It is also an amazing opportunity for our staff to learn important leadership skills and benefit from the benevolent feelings of giving back. We’ve given to the Earth Day Network, Sea Turtle Preservation Society, and Wheels on Meals, just to name a few! We are also excited to add the United Way Brevard Workplace Giving campaigns to our roster where the company will make matching donations to any employee who elects to have money automatically deducted from their paychecks & given to the cause. We have pledged to expand the SolTec CARES™ program in 2011 to donate over 200 hours of community service. To date, SolTec has donated well over $10,000 in time and money to important community causes, as a small company. As we continue to grow exponentially, we are excited at the opportunity to give back even more!
Employee Benefits
SolTec is equally invested in their employees. We provide training, business coaching, one-on-one sessions with the CEO, quarterly reviews, and an open door policy to help each and every employee grow personally and professionally, as well as to meet and exceed their goals. We provide full benefits and a competitive paid holidays and vacations package to all employees because we strongly believe in self-care – one of the best packages around for a small company! A few other small perks are every single employee is eligible for some sort of bonus or commission based on performance – we promote and encourage a team atmosphere and reward hard work! We do lots of other fun outings and team-building activities at local theme parks, restaurants, and other attractions on a regular basis. We even offer a weekly group workout to employees on company time!
The Real Thing!
We are truly a company that cares about our clients, vendors, employees, industry, and community. And, we don’t just say it because it makes for good marketing material! It has been at the heart of our mission statement and company values since day one. We walk the talk and work hard to continually grow, improve, and stay on top of the latest technology so that we can keep providing the best service and capabilities to our clients.
Trademark and Intellectual Property
While we are flattered that others have taken notice of our achievements, we still take our intellectual property and trademark very seriously at SolTec Electronics™. If you have witnessed any violation of IP law or have been contacted by anybody misrepresenting themselves, we ask you to please contact us at 321-735-6181. We also encourage all, especially in this volatile marketplace, to practice due diligence and really do their homework before dealing with any companies out there. Please feel free to check out www.soltecblog.com for some more great insights on this subject.
© 2011 SOLTEC ™ Electronics, LLC (a Florida Limited Liability Company). ALL RIGHTS RESERVED. This material may not be reproduced in any form whatsoever without express written consent of SOLTEC. SOLTEC monitors and vigorously enforces their rights to SOLTEC-owned intellectual property, including but not limited to the contents of this article.